01
Discover & define
Clarify the real business problem before shaping a response.
- — Stakeholder interviews
- — Problem framing
- — Scope definition
Business Analyst · Australia
Turning business needs into practical solutions.
I translate business needs into practical process, system and reporting solutions—bringing structure to problems, clarity to requirements and focus to delivery.
Core capabilities
How I approach business analysis
02
Analyse & improve
Make processes, hand-offs and constraints visible and actionable.
- — Current-state mapping
- — Gap analysis
- — Future-state design
03
Translate & deliver
Turn business needs into precise, testable delivery inputs.
- — Requirements
- — User stories
- — Acceptance criteria
04
Measure & communicate
Structure data and reporting so decisions are easier to make.
- — KPI definition
- — Dashboard requirements
- — Insight communication
Selected work
Case studies, not claims.
Each case study is structured to show the problem, analysis, decisions and evidence produced.
01
HRIS / systems implementation
ELMO HRIS implementation
From manual chasing to tracked onboarding and offboarding workflows at a 330-person IT consultancy.
Process mapsRequirementsUAT
Read case study 02
System replacement / SharePoint
SharePoint implementation
One approved source of truth for operations room operators at a New Zealand government transport agency, live a week early.
Information architectureData migrationTraining
Read case study 03
Operational process improvement
Resource and capacity planning
Six tools evaluated, one recommended, and a shared capacity view for project managers across practices.
RequirementsTool evaluationDashboards
Read case study 04
Master's capstone · real client
Not-for-profit website
Requirements, delivery and data for a Brisbane support dog charity's custom website, built by a team of five.
User storiesJiraDynamoDB
Read case study 05
Discovery and scoping
National inventory system discovery
Discovery, a level 2 data flow diagram and an ERD for a liquor retail chain's centralised inventory system.
DiscoveryDFDERD
Read case study Tools & technology
Collaboration & delivery
Visio, Miro, Jira, Trello, ClickUp, monday.com, Smartsheet, Zendesk
Data, reporting & cloud
SQL, Power BI, Excel, Google Analytics, AWS (EC2, S3, IAM), Amazon DynamoDB
Enterprise systems
ELMO HRIS, SharePoint and Microsoft 365, Workday HCM (implementation support)
Testing & security
Selenium (regression testing), Kali Linux, Nmap, Metasploit
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